Frequently Asked Questions
Everything you need to know about your next ride with Ivanhoe Cycles.
Do you offer professional assembly for bikes purchased online?
Yes, all bikes shipped within our local delivery zones are fully assembled and safety-checked by our certified mechanics. For interstate shipping, bikes are 85% assembled and require minor setup of the handlebars, pedals, and front wheel.
What is your return policy for bicycles and accessories?
We offer a 30-day return policy for unused items in their original packaging. Please note that for bicycle returns, a restocking fee may apply, and the customer is responsible for return shipping costs unless the product is faulty.
How long does shipping take for online orders?
Standard shipping typically takes 3-7 business days depending on your location. For bulky items like mountain bikes or e-bikes, delivery may take up to 10 business days. You will receive a tracking number as soon as your order leaves our warehouse.
Do I get a warranty with my purchase?
Absolutely. All our bicycles come with a full manufacturer's warranty on the frame and components. Additionally, Ivanhoe Cycles provides a complimentary first service within the first three months of ownership for all bikes collected in-store.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options including Afterpay and Zip Pay to help you get on the road sooner.
How do I choose the right bike size?
Each product page includes a specific size guide based on rider height. If you are between sizes, we recommend contacting our expert team or visiting one of our showrooms for a professional fitting to ensure the best performance and comfort.